Customer support

Because your security is our top priority, we’ve updated our account sign-in process to use HealthSafe ID. This leading technology strengthens website authentication protocols and enhances the security of your account by adding dual-factor authentication. 

Using a HealthSafe ID gives you access to many of your health benefits across UnitedHealth Group with just one username and password. No more multiple passwords for multiple sites. Use it whenever you see the HealthSafe ID name.

HealthSafe ID is owned by UnitedHealth Group, the parent company of UnitedHealthcare and Optum®. Optum manages the HealthSafe ID solution within UnitedHealth Group.

If you’re having problems signing in or if you want to create an account, choose the link that best fits your needs:

• Forgot username 
• Forgot password 
• Register now

For tax-related questions and information, visit our HSA tax center.  

Remember, your HSA provides triple tax savings. The money you contribute goes in, grows and comes out income tax-free* when used for qualified medical expenses. So it pays to make the most of your account.

If your card is lost or stolen, sign in to your account right away to report it and request a replacement.

You can submit a claim online (via the Optum Bank mobile app or member portal) or by mail, email or fax.  

To get started, sign in to your account and navigate to the claims section. From there, you can submit your claim online or download the relevant form and send it by mail, email or fax.  

Regardless of how you submit your claim, you must provide all requested information for it to be approved and processed. This typically includes:  

1. Name of provider
2. Name of patient (who received the item/service)
3. Description of service
4. Date of service (not date payment was made) 
5. Amount charged (not amount paid as this could differ from amount charged for eligible service/item)

Call 1-844-458-6738 to cancel your account.